![]() What do I do if there is a problem with a transaction? Another card will be issued for the balance remaining on the lost card. You can check your available balance by doing a balance inquiry at an ATM, by calling the automated customer service line toll free at (800) 418-3971, or by logging onto and go to the View Card Activity page.Ĭontact a Customer Service Representative at the bank immediately to report the card as lost/stolen. Stored Value Gift Cards cannot be used to obtain cash advances from financial institutions. It may be used at an ATM to withdraw cash using the “Checking” option. Your VISA® Gift Card can be used to purchase items at participating merchants where Visa is accepted as a debit with PIN or with the credit option. To activate, call the automated customer service line toll free at (800) 418-3971 or click here to register online. You must activate your VISA® Gift Card before attempting to use it. A gift card can be issued for a minimum of $25.00 and a maximum of $500.00.ĭo I need to do anything before using the card? The cost is $5.00 per gift card, plus the card issue amount.Ĭan a card be issued for any dollar amount? They are held up to three (3) business days.įor further information about your Card, please refer to your Debit Card Agreement. How long are preauthorizations held against the balance of the account? If this is done, please contact the merchant immediately. However, the merchant should not charge your account an amount different from your actual purchase. The preceding list does not include all merchants that may preauthorize your account, so you may want to clarify with the merchant prior to making the purchase. Some merchants such as hotels, airlines, restaurants, pay-at-the-pump gas stations, bar tabs, and car rentals to name a few, may preauthorize your account for an amount greater than the purchase price. Your total limit per day using your Mastercard Debit Card is $7,000.įor both Consumer and Business Cards, there may be additional limits on your card if suspected fraud or abuse occurs.Ĭan merchants place a hold on my account for more than the amount of my purchase? You may not exceed more than $6,000 per calendar day. You may use your Mastercard Debit Card with or without your PIN for Point of Sale (POS) transactions, including those transactions in person, by phone, or by computer from participating merchants. Some ATM terminals may have additional restrictions on the withdrawal amounts permitted. Your total limit per day using your Mastercard Debit Card is $3,000.īusiness Cards: You may use your Mastercard Debit Card and your personal identification number (PIN) to get cash withdrawals from an ATM up to a maximum of $1,000 per calendar day. You may not exceed more than $2,000 in POS transactions per calendar day. For card transactions, a Business day is a regular calendar day, Monday through Sunday, and resets at the end of each day at midnight CST for dollar and transaction frequency limitation purposes.Ĭonsumer Cards: You may use your Mastercard® Debit Card and your personal identification number (PIN) to get cash withdrawals from an ATM up to a maximum of $1,000 per calendar day. It will be deducted from your account within two or three days for a signature (Credit) transaction, or within the same business day the PIN (debit) transaction was made. Once the purchase is authorized, that amount is held against your current balance until the transaction comes through. If you want cash back over the amount of your purchase, you would have to press “debit” or “ATM” and then enter your PIN.Īre the funds withdrawn from my checking account immediately? Is there any reason I would ever want to use the “Debit” option? If the transaction is processed with the “Debit” option you are required to input your PIN. If the transaction is processed with the “Credit” option your signature is required. What is the difference between selecting “Credit” or “Debit”? You must subtract the amount of your purchase from your checkbook. The card works the same for purchases whether you select the “debit” or “credit” option. If I select the “Credit” option for a purchase do I incur debt? ![]() Once approved, your debit card is printed while you wait! ![]() Report your lost or stolen debit card immediately by calling 51 or 1-86 after banking hours. What do I do if my card is Lost or Stolen?
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